What to Do When a Form Rejects Your Image Format
Key points
- Many forms accept only JPG or PNG
- Just renaming the extension often doesn't work
- Convert the format properly with a tool
When uploading an ID photo or document image, you may see "This format is not supported".
Main causes
- An iPhone photo is HEIC (use "Convert HEIC to JPG")
- The image is WebP, GIF or another format the form doesn't accept
- A file only renamed to a different extension while the contents differ
Fix
- Open "Convert Image Format".
- Choose the image and pick JPG (photos) or PNG.
- Upload the converted image.
Avoid just renaming the extension
Changing .heic to .jpg in the file name leaves the contents as HEIC, and it may not be recognized. Convert it with a tool.
If it still fails
- Does the file name contain full-width characters or symbols?
- Is it over the size limit? (use "Compress & Resize Images")
- Are the pixel dimensions within the allowed range?
Tools that go well with this
- Convert HEIC to JPG: Convert HEIC photos from iPhone to JPG or PNG.
- Compress & Resize Images: Make image files smaller, and resize them if you like.
- Crop & Rotate Image: Crop an image to any area or ratio, and rotate it.